QUESTIONS / ANSWERS

How do I choose the right size?

Our swimwear runs slightly small. If you're between two sizes, we recommend choosing the larger one. For more details, please check our size guide available on each product page.

Can I exchange my order if it doesn’t fit?

Absolutely. You have 15 days after delivery to return or exchange your item if it doesn't suit you. Just contact us via info@qayano.com or through our contact form.

How long will it take to receive my order?

Orders are processed within 24 to 48 hours.

Then, delivery takes 1 to 3 business days, depending on the shipping method selected.

👉 Free standard shipping is available on all orders.

How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number.

You can follow your package directly on our tracking page:

Track my order

I'm not satisfied. What happens next?

No worries. Your satisfaction is our priority.

You have 15 days after delivery to request a return.

We’ll offer you an exchange or a refund — whichever suits you best.

 
 

ANY QUESTIONS LEFT?

Didn’t find the answer you were looking for in our FAQ?

Feel free to contact us by email at info@qayano.com or via the contact form below.

A member of our team will get back to you within 24 to 48 hours.

  • RETURNS

    Not satisfied? Get a full refund within 15 days no questions asked.

  • DELIVERY

    Free tracked shipping within 48–72H across Singapore.

  • SUPPORT

    We answer all your questions — Contact us anytime.

  • SECURE PAYMENT

    100% safe checkout. Pay with GrabPay, Apple Pay, PayNow or Stripe.

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